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By integrating telecommunications services (Voice & SMS) of CMC Telecom into Freshworks solutions, we will bring you to a new era in customer engagement as well as business management.
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Customer Engagement Solutions

Freshchat

A better way to engage
Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users. Freshchat can help to (1) delight customers with bots and AI that focus on intent, delight, and faster resolution + (2) Send proactive campaigns to users based on user behavior, actions and other conditions + (3) Meet your expanding customer needs with the open and flexible Freshworks Platform.

Freshdesk

Delight your customers and win them for life
An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life. Additional, Freshdesk give you (1) work together as a team to quickly and efficiently solve customer problems + (2) Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks + (3) Ticketing made easy + (4) Identify problems, plan based on metrics and improve helpdesk performance and more…


Employee Engagement Solutions

Freshservice

Helping to Transform IT Service Management
Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions. Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. It also offers a gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks.

Freshteam

Ideal management software for Human Resources
A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows. In recent years, Freshteam has proven its ability to transform companies’ recruiting experience. Comprised of several unique applicant tracking and recruitment CRM features, Freshteam equips users with all tools they need to attract and retain talented professionals.


Sale & Marketing Solutions

Freshsales

Sales CRM by Freshworks
A CRM solution and sales system to enable sales teams with AI-based lead scoring, visual deal pipeline, intelligent workflow automations, and customizable visual reports and dashboards, Freshsales gives businesses everything they need to manage and scale their sales without having to juggle multiple tools.

Freshmarketer

Best Marketing Automation Software
All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales. Journey, its flagship product, gives you control and freedom to design, customize, and position your engagement workflows based on your specific preferences.


Support
Ms.Quyên
(+84)93.55.68882